Christine Townsend

Author, Speaker, Trainer & Communications Expert

About

I’m a British communications leader based in Austin, Texas, with two decades of experience in public safety, leadership, and strategic communications. My work ranges from advising organizations on building trust to training teams in high-stakes environments to writing long-form features on policing and public life.What connects it all is a commitment to clarity, purpose, and helping people and organizations perform at their best.

The second edition of my book, The Frontline Communicator: A Comprehensive Handbook for Public Information Officers, is now available on Amazon.

Services

I help organizations, teams, and individuals strengthen trust, sharpen communication, and prepare for complex challenges.My work spans advisory, audits, training, facilitation, mentoring, and writing — all built on two decades of frontline and strategic communication experience.

Advisory & Subject-Matter Expertise

  • Strategic messaging and stakeholder alignment

  • SME input for businesses and tech firms entering the public safety space

  • Guidance on digital engagement and visibility (including my role as U.S. ambassador for Orlo)

Communications Audits & Team Development

  • Independent communications audits to assess strengths and risks

  • Data-driven recommendations on team design, workflows, and culture

  • Coaching for communication leads to grow influence and resilience

Speaking

I have spoken at many association conferences, often as a keynote speaker, and I work closely with organizers to ensure every session is tailored to their audience and objectives. I equally enjoy contributing to panel discussions, where I bring both expertise and fresh perspective, and I am a regular guest on podcasts exploring communication, leadership, and community engagement.My style balances professionalism and clarity with compelling stories drawn from real-world experience. Whether on stage, online, or behind the microphone, I aim to leave people informed, engaged, and ready to act.

Writing

Writing is at the heart of my work. I report on major conferences, contribute analysis on public safety and communication, and create resources that help practitioners navigate today’s challenges. My writing is where practice meets reflection — turning frontline experience into lessons that resonate across sectors.

  • Policing Insight: Long-form analysis on leadership, communication, and trust in global policing

  • PIO Toolkit: Practical tools and reflections for Public Information Officers and government communicators

  • Crisis communication and leadership

  • Building and sustaining public trust

  • Women in frontline roles

  • Technology and communication

  • Community engagement

ORGANIZATIONS I'VE WORKED WITH

Get in touch

Trusted voice in communication, leadership, and public impact.Through writing, speaking, and advisory work I support those tackling big challenges — and I’m always open to where the next conversation might lead.

3801 N Capital of Texas Hwy
Ste E240 Unit #3376
Austin, TX 78756