Leading with Trust — Refund and Cancellation Policy

This policy applies to all paid registrations for Leading with Trust trainings. By completing payment, the registrant agrees to these terms.

Refunds for registrant cancellation

Cancellations received 30 or more days before the training start date receive a full refund minus a $50 administrative fee, or a full credit toward a future training with no fee. Cancellations received 14 to 29 days before the training start date receive a 50% refund or a full credit toward a future training. Cancellations received within 14 days of the training start date are not eligible for a refund. The seat may be transferred to a colleague at no charge — contact christine@christinetownsend.com with the replacement attendee's details at least 48 hours before the start date.

Cancellation by the organizer

Leading with Trust trainings run subject to a minimum enrollment. If a training does not reach minimum enrollment by the published decision date, or cannot run for reasons outside the organizer's control, all registrants receive a full refund or, at their preference, a full credit toward a future training.

Refund processing

Approved refunds are issued to the original payment method via Stripe. Card refunds typically appear in 5 to 10 business days. ACH refunds typically appear in 7 to 14 business days.

Transfers between trainings

Registrants may transfer to any other Leading with Trust training within 12 months of the original registration date, subject to seat availability and any price difference between trainings.

Travel and accommodation

The training fee covers tuition, materials, and refreshments. Registrants are responsible for their own travel and accommodation arrangements unless otherwise specified by their host agency.

Contact

Refund or transfer requests: christine@christinetownsend.com.

Last updated: July 15, 2026